Return Terms
The legal amount specified for the refund of the products is fourteen (14) days.
The packaging is required to be returned to the product.
If there is no corruption, fracture, destruction, tearing, use and similar situations in the product and package, and the product is not returned to the customer in which the product is delivered to the customer and the cost is not refundable.
After you want to return the products you ordered, after you deliver the product to shipping info@by-lamp.com You are required to send your IBAN number to the mail address, your bank account information and your order number.
If the products from www.bylamp.com are delivered to the return conditions of the products, the refund of the product amounts (without inclusion of cargo share) will be processed when the product reaches us. The reflection time to your return account is in the initiative of your bank.
The shipping fee will be paid by us at the submissions in accordance with the return conditions.
You have the right to return to all product purchases by by LAMP. If you are not satisfied with the product, you can return your order within 14 days. Returns for orders exceeding 14 days is not accepted. The return conditions of the products are as follows;
- Returns for damaged, defective or used products are not accepted.
- For your product refund, simply write the "465160527" package with the buyer company code.
- You can deliver your return package to any branch of Domestic Shipping.
- When the cargo firm deliver the product, please do the required checks. If the product is broken or damaged; Simply place your order number and the damaged product by e-mail. After the necessary assessments will be sent to your new product side.
- The cargo is subject to the receiver in the refund of the products damaged by the user error. In such cases, additional fee will be requested for product and product parts.
- The return of personalized product designs are definitely in question.
You can request help from live support for your questions about return conditions.
Personalized lamp design
We can revise the parts you have sent and you can revise the parts you don't like after e-mail. The design time for the revised is expedient for 1 day, the revised design within the same day is sent to you after 1 day.
