Click on the "Forgot password" link in the panel where the member is logged in, an e-mail with instructions to reset your password will be sent to your e-mail address. The password reset link is valid for 30 days.

Gift vouchers defined to our customers can be selected from the relevant section on the checkout page.

You can follow the information about your orders from your customer panel. If you have any questions, you info@bylamp.com can send an e-mail to or +90 216 504 35 91 number.

Allcredit cards are valid in bylamp.com. You can also make your payment by wire transfer. Our bank details for payments to be made by wire transfer are indicated on the checkout page.

If the products belonging to your order are not shipped, you can change your order by calling our office or by e-mail. For the products delivered, you can complete the exchange process by reaching our office by phone or e-mail during the 30-day exchange process, having the product removed from your door and delivering it to your door again.

Allnecessary security measures have been taken in bylamp.com. With SSL security services, your personal information will be secure.

packing slip invoice as required by law. If you select 'Invoice and Delivery address is different' during the shopping phase on the products you receive gifts, you can specify the billing address separately and the delivery address separately.

As soon as you place your order and get your order confirmation, an email will be sent to you and your order registration will reach us. From the moment your order registration arrives at the By Lamp shipping unit, your products are prepared and delivered to the cargo company within the promised period. The products are delivered to the cargo within 3 working days. By Lamp cannot be held responsible for delays and problems in cargo companies. There is no shipment on Saturdays and Sundays and public holidays.

The ship attendant will require an ID or driver's license when delivering the product to you or the person you specify. For this reason, you or the receiving person must have an ID or driver's license with them. Open the package where you received the product next to the cargo attendant and check your order. If you see any inaccuracy or omissions, please contact us immediately and do not accept the package by filling out the cargo delivery report.

bylamp.com offers shipping services all over the world.

Products above a certain kg/desi are sold only within the scope of Turkey. Domestic sales of products other than those sent abroad are made as determined on the product detail page.

Our cargoes can be shipped anywhere in the world. The shipping fee for the specified categories and products belongs to our company.

According to the lists of the shipping companies we have contracted and the kg/desi accounts of the products, the system automatically calculates the shipping fee.

We work with Domestic Cargo in domestic shipments. For overseas shipments, we receive services from DHL.

You can find out where your cargo is from the cargo tracking number we sent you. For more detailed information, see info@bylamp.com may send an e-mail to or +90 216 504 35 91 you can contact us at number one.

The tracking code for your shipment will be sent to you via SMS via your number in the system. You can follow your cargo via the link to be given.

In this case, the longest delivery time product in the basket will be your product delivery time. This will include cargo delivery time. However, at your request, the delivery of products with a shorter delivery time can be made as a priority.

For your orders that have expired to be delivered info@bylamp.com may send an e-mail to or +90 216 504 35 91 you can contact us at number one. We can get detailed information and cancel your siparas if you wish.

If the products you receive are missing from the cargoContact UsYou can send an e-mail explaining the situation by specifying your order number on the page. You will be answered as soon as possible. If you wish +90 216 504 35 91 you can contact our customer service officer at no#x27.

If you are not present at the address at the time of delivery, the shipping company will leave a "Visit Note" In this case, you must receive your order from the cargo branch within 3 days.

If you are not satisfied with any of the products you receive, you can return it within 14 days, receive a refund. All you have to do is +90 216 504 35 91 You need to call or find a phone info@bylamp.com'a will be your email related to the topic. You can send your return with Domestic Cargo free of charge by using the return code that our customer service will send.

Important Information: 

-When the cargo company delivers the product, please make the necessary checks. If the product is broken or damaged, you simply have to transmit photos of your order number and damaged product via email. After the required assessments are made, the new product will be sent to your side.

-You are required to pack the products you want to return safely in their original packaging, undamaged, unlisted, and unused. Restitution is not accepted for damaged, defective, or used products.

-You just need to overwrite the package "465160527" with a buyer company code for your product return.

-You may submit your return package to any branch of the Domestic Cargo.

-In the return submission of products to be broken you are required to package the products in the same way as the protection materials (styrofoam, balon nylon, parcel) that the products will come to you for. For this reason, the responsibility for the damage to the cargo is to the customer.

-After your product compliance with the return conditions of your product, the status of the return process is communicated to you by e-mail. In the payments made with the credit card, the amount will be paid back to your account by Iyzico within 7-10 business days from the confirmation message sent to your email.

-If it does not comply with the return conditions, it will be sent back free of charge to your respective product address.

-The cause of the user error was caused by the cargo recipient in the return of the damaged products. In such cases, additional charges will be charged for product and product parts.

-The return of personalized product designs is strictly non-negotiable.

You can request assistance from the live support section for questions about the return conditions.

You are entitled to change for 30 days for the products you are not satisfied with or that you want to replace with any other reason. About the topic info@bylamp.com'a can email or +90 216 504 35 91 By reaching us at no 'lu, you can return your package with free shipping and have a replacement with any other product you want.

Important Information: 

-You need to securely package and submit products that you want in their original packaging, undamaged, unseen, and not used.

-In the return submission of products to be broken you are required to package the products in the same way as the protection materials (styrofoam, balon nylon, parcel) that the products will come to you for. For this reason, the responsibility for the damage to the cargo is to the customer.

-After you have checked your product's compliance with the terms of change, the status of the return process is e-mailed to you.

-If it is not in compliance with the exchange conditions, it will be sent back to your respective product address free of charge.

If bylamp.comIf the product you received from &.is damaged or defective, you can return it within 30 days, and you may be able to get your money back. About the topic info@bylamp.com'a can email or +90 216 504 35 91 You can send your parcel back with free shipping by arriving at us at no 'lu.

In this case info@bylamp.com to send an email about the subject or +90 216 504 35 91 You are required to contact us at no 'lu. Our customer service will provide you with the necessary return of information regarding the subject as soon as possible.