Delivery and Return Notice

Delivery Terms

Your products are supplied and then shipwrecked when your order is approved. The fee of the products you have purchased to be approved by your order must be paid by credit or money order. Approved orders will be delivered to shipping within 1-3 business days.

Return Terms

The legal amount specified for the refund of the products is fourteen (14) days.

The return of personalized products (other than errors arising on us) are not accepted.

It is necessary to be delivered without undamaged and deformable to refund the product.

If there is no corruption, fracture, destruction, tearing, use and similar situations in the product and package, and the product is not returned to the customer in which the product is delivered to the customer and the cost is not refundable.

After you want to return the products you ordered, after you deliver the product to shippinginfo@bylamp.comYou are required to send your IBAN number to the mail address, your bank account information and your order number.

If the products from www.bylamp.com are delivered to the return conditions of the products, the refund of the product amounts (without inclusion of cargo share) will be processed when the product reaches us. The reflection time to your return account is in the initiative of your bank.

The shipping fee will be paid by us at the submissions in accordance with the return conditions.

You have the right to return to all product purchases by by LAMP. If you are not satisfied with the product, you can return your order within 14 days. Returns for orders exceeding 14 days is not accepted. The return conditions of the products are as follows;

Returns for damaged, defective or used products are not accepted.

For your product refund, simply write the "465160527" package with the buyer company code. (Yurticikargo)

You can deliver your return package to any branch of Domestic Shipping.

When the cargo firm deliver the product, please do the required checks. If the product is broken or damaged; Simply place your order number and the damaged product by e-mail. After the necessary assessments will be sent to your new product side.

The cargo is subject to the receiver in the refund of the products damaged by the user error. In such cases, additional fee will be requested for product and product parts.

The return of personalized product designs are definitely in question.

You can request help from live support for your questions about return conditions.

Personalized lamp design

We can revise the part of the photos you have sent and the parts you don't like after e-mail is excreted. The design time for the revision is extended to a day, within the same day the revised design will not be sent to you after a day of processing.

Rank

Law on consumer's consumer's protection ("law") in accordance with buyers within 14 days of deliveryfortificationUsing their rights is the right to return the products without showing the reason and "shipping fee".

1. The right to consumer in sales contracts;

The provisions on sales contracts related to installment are organized in Article 17 of the Law and the Right to Correct.

In the Official Gazette dated 14.01.2015, the regulation on sales contracts were published in installments.

According to this;

Rank

(1) The consumer has the right to remedy from the sales agreement without any justification in seven days and without any criminal conditions.

(2) The Duration of Corruption is the day of the contract in contracts on the service performance; In the contracts for the delivery of goods, the third person determined by the consumer or consumer starts the following day. However, the consumer may also use the right to the termination of the goods from the establishment of the contract.

(3) The provisions of the Correct Right to Delivery of Goods in Contracts in which the service delivery with goods delivery are applied.

(4) It is sufficient to be directed to the seller or provider in a written or permanent data storage within the duration of the Correction. The seller or provider is obliged to prove that the consumer is informed about the right to CLA.

(5) If the seller has delivered to the consumer in the Cayma time, the consumer may use the goods, but the usual review. The usual review covers the first review of the goods. Cannot use the right to consumer if the goods are used as a mutate.

(6) Before the termination period expires, the consumer's approval cannot use the right to consumer in service contracts started by the service contracts.

(7) The right to Consumer cannot be used in financial leasing processes that the seller has found.

(8) The provisions of the Consistency in favor of the consumer on other contracts held in the law are reserved.

The consequences of using the right to Cayma

(1) If the consumer uses the right to Consumer, the vendor or provider's Cayma notification has received the cost of the Consumer within seven days from the date and the consumer is obliged to return the consumer without installing any expenses.

(2) The consumer that uses the right is obliged to return the contract of the contract within seven days from the date of use of Cayma. Otherwise, it is deemed to have not used the right to consumer.

(3) The consumer must be installed in the case of the Consumer's return costs.

2. The right to consumer in the contracts of contracts,

The provisions of distance contracts are described in Article 48 of the Law.

Distance contracts also include some risks in terms of consumer such as contracts outside the same workplace. The decisive feature in the contracts in the contracts outside the workplace is that the decisive feature in distance contracts in distance contracts while the ordinary contracting places such as the parties are physically encountered. From the house, the consumer establishes the contract with means such as telephone, internet, letter, does not even see the face of the seller or provider. As a matter of fact, the problem in such contracts is generally not very contemplated, without having enough information about the agreement and the details of the agreement on the market, the same type of goods or services offered on the market without comparing the goods without comparison with the same type of goods or services offered in the market without being compared. Therefore, in these cases, the 2011/83 / EU of the European Parliamentary and the Council of the Council of the Council of Consumer and the Council of Council of the Council of Consumer and the Council of the Council of the Council of Consumer and the right to be given to a Consumer of the Consumer.

In the Official Gazette dated 27.11.2015Distance Contracts Regulationhas been released.

According to this regulation, the use of the consumer's right to Cayma and the obligations of the parties are determined as follows.

Rank

(1) The consumer has the right to remove contract without any justification and punitive conditions within fourteen days.

(3) In determining the right of the right period;

a) The only order is the subject of the subject and the third person determined by the consumer or consumer, the last left-handed day,
b) the day in which more than one part of the consumers or the consumer is the last piece of the third person determined by the consumer,
c) In the contracts of the regular delivery of the goods for a certain period of time, the third person determined by the consumer or consumer is the first dominant delivery.

are based on the basis.

(4) The delivery of the goods is not considered to be delivered to the consumer by the seller.

(5) The provisions of the Correctional Right to Consciousness in the contracts where the service performance is made together with the delivery of goods are applied.

Incomplete Information

(1) The seller or provider is obliged to prove that the consumer is informed about the right to CLAIM. The consumer is not tied for fourteen days to use the right to be notified as required by the right to CLAIM. This period expires after a year after the date end of the CLA.

(2) If it is done in an annual period of time informing the right of the right to CLAIM, the fourteen-day chance of the right period begins to process as required by the same time to inform.

The use of the right to Cayma

(1) The statement that the notification of the right to Cayma is to be directed to the seller or provider without exposing the right or permanent data storage.

(2) In the use of the right to Consumer, the consumer can use the form in the Annex, can also be found in a clear statement that reports the decision to decide. The seller or provider can also offer the consumer via the website to fill this form or send the declaration of CLA. If consumers via the website is presented to Consumers, the vendor or provider must immediately communicate the confirmed knowledge of the Consumers who have transmitted consumers immediately to the consumer.

(3) In sales by voice communication, the vendor or provider must send the form in the Appendix to the consumer at the latest cost or service performance. Consumer can also use this form to use the right to such sales, can also use the methods in the second paragraph.

(4) The obligation of proof on the use of the right to CLAIM in this article belongs to the consumer.

The merchant or provider's obligations

(1) The seller or provider is obliged to return all the payments that are charged in fourteen days, including the expenses of the goods to the consumer, if any of the consumer reaches the right of the consumer.

(2) The seller or provider must do all the reimbursements in the first paragraph in a single time without bringing any expenses or liabilities to the consumer and the consumer.

(3) In the use of the right to Cayma, the first paragraph of the Article 5 of the Article (G) is not responsible for the costs of the consumer refund if the goods are returned through the carrier in which the seller indicated for return. If the seller does not specify any carrier for refund in preliminary information, no cost to the return cost of the consumer can be requested. For the refund, the carrier specified in the preliminary information is lack of branch where the consumer is located, the seller is obliged to ensure that the required goods are taken from the consumer to be returned without any additional costs.

The consumer's obligations

(1) Unless the salesman or provider is a proposal that he / she will return itself, it has to return to the seller or provider or authorized in ten days within ten days of the date he or she oriented the notice that it uses the right to consumer.

(2) The consumer is not responsible for the changes and degradation that occurs in accordance with the carriage time, the operation, technical specifications and instructions in accordance with the instructions.

The effect of the right to Cayma on side contracts

(1) If the consumer exercised his or her right of withdrawal, the sub-contracts will also terminate spontaneously, provided that the provisions of Article 30 of the Law are reserved. In this case, the consumer is not obliged to pay any expenses, compensation or punitive conditions other than as set forth in the second paragraph of Article 13.

(2) The seller or provider must immediately notify the third party to the subsidiary that the consumer has exercised his or her right of withdrawal.

Exceptions to the right of withdrawal

(1) The consumer may not exercise his or her right of withdrawal in the following agreements unless otherwise agreed by the parties:

a) Contracts for goods or services whose price varies depending on fluctuations in financial markets and are not under the control of the seller or provider.
b) Contracts for goods prepared in accordance with the wishes or personal needs of the consumer.
c) Contracts for the delivery of goods that may deteriorate quickly or may expire.

ç) From goods whose protective elements such as packaging, tape, seals and packages have been opened after delivery; contracts for the delivery of those whose return is not suitable for health and hygiene.

d) Contracts for goods that are mixed with other products after delivery and cannot be separated by nature.
e) Contracts for books, digital contents and computer consumables offered in a material environment if protective elements such as packaging, tape, seals and packages are opened after the delivery of the goods.
f) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription agreement.
g) Contracts for accommodation, transportation of goods, car rental, food and beverage supply and evaluation of leisure time for entertainment or recreation purposes, which must be made on a specific date or period.

ğ) Services performed instantly electronically or contracts for illegitimate goods delivered instantly to the consumer.

h) Contracts for the services that are started to be performed with the approval of the consumer before the expiration of the right of withdrawal.

Özel gün ve etkinlikleriniz için hediyeyi birlikte tasarlayalım.